Privacy Notice

Welcome to Enthuse Wellness Centre! This Privacy Notice describes how personal information is collected, used and stored through use of our website and booking software. Hope Sewell Health and Wellness Inc., operating as Enthuse Wellness Centre ("we," "us," or "our"), operates the website enthusewellness.ca and enthuse.janeapp.com (the "Site"). We provide multidisciplinary health and wellness services in London, Ontario. We are committed to protecting the privacy and confidentiality of our clients' and visitors' personal information.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's Personal Health Information Protection Act (PHIPA).

1. Information We Collect

We may collect personal information from you when you visit our Site, book an appointment through our third-party platform, pay for services, or communicate with us. This includes:

• Identity and Contact Data: Name, email address, phone number, and physical address.

• Demographic Data: Date of birth, required for secure identification, regulatory healthcare record accuracy, and insurance verification.

• Health and Appointment Data: Clinical intake forms, treatment notes, medical histories, and inquiries about our health services (such as Massage Therapy, Counselling, or Acupuncture).

• Billing and Insurance Data: Information required to process direct billing with your extended health insurance provider, or credit card details for payment processing.

• Usage and Technical Data: IP addresses, browser types, and cookie data gathered automatically when you browse our Site.

2. How We Use Your Information

We use the collected data to:

• Schedule, manage, and confirm your clinic appointments.

• Maintain accurate, legally compliant professional health and clinical records.

• Verify your identity and ensure correct patient matching within our systems.

• Process payments and manage your billing accounts.

• Process direct billing with your extended health insurance provider.

• Send you clinic updates, newsletters, or marketing communications (only if you have opted in).

3. Sharing and Disclosure of Information

We do not sell your personal information. We only share your data with trusted third-party service providers to run our practice, subject to strict confidentiality agreements:

• Jane App (Practice Management): We use Jane Software Inc. to manage online bookings, scheduling, and clinical charting. All patient files, demographics, and clinical notes processed through Jane Software are securely stored in data centres located in Montreal, Quebec, Canada.

• Stripe (Payment Processing): Credit card payments are processed securely through Stripe. We do not store your full credit card details on our own servers; all payment data is encrypted by Stripe in accordance with PCI-DSS standards.

• Cyberimpact (Email Marketing): If you opt-in to receive our newsletter or marketing updates, your name and email address are securely managed through Cyberimpact, a Canadian-based email marketing platform.

• Insurance Providers: We share necessary health, demographic, and treatment information with your designated extended health insurance provider solely to facilitate direct billing on your behalf.

• Legal Requirements: When required by Canadian provincial or federal law, or to protect our legal rights.

4. Links to Third-Party Websites

Our Site contains links to external platforms, specifically our booking system via Jane Software Inc. Once you leave our Site, we do not control and are not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policies of any external site you visit.

• Read Jane’s Privacy Policy.

• Read Stripe’s Privacy Policy.

• Read Cyberimpact’s Privacy Policy.

5. Data Retention

We retain your personal health information only for as long as necessary to fulfill the purposes for which it was collected, and to comply with provincial regulatory and legal requirements. In accordance with Ontario health regulations, clinical records are securely retained for a minimum of 10 years from the date of the last clinical entry, or 10 years after a minor reaches the age of 18, after which they are securely destroyed.

6. Safeguarding Your Data

We implement appropriate technical, administrative, and physical security measures to protect your personal and health information against unauthorized access, disclosure, alteration, or destruction. Your data is stored on secure, encrypted servers, and our digital tools comply with Canadian healthcare privacy regulations.

7. Your Rights

You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or withdraw your consent for promotional communications at any time.

8. Contact Us & Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our designated Privacy Officer: